Cancellation and Refunds

1. No subscription to cancel

Klipzo does not charge a monthly fee. You buy credits only when you choose a pack on the Pricing page. There is no auto-renewal and nothing to cancel. Unused paid credits stay on your account until you use them or request a refund under this policy.

2. Failed shorts

If a video fails and no short is saved to your library, that attempt does not use a credit. You do not need a refund for a failed job, because the credit was not taken.

3. Refunds for paid credits

• Email [email protected] within 7 days of the payment.
• Include the account email, the payment date, and the amount.
• Credits from that purchase that you have not used are refunded to the original payment method.
• Credits already used for a successful short are not refunded, because the short was delivered.
• The 10 welcome credits are free. They cannot be exchanged for money.
• Approved refunds are sent within 7 business days. Your bank may take additional time to show the amount.

4. How to ask

Use the Contact page or email [email protected]. This policy is part of the Terms of Service.